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Subprocessor list · § Monitored daily

● Checked 06 June 2026

Zendesk subprocessors

Zendesk discloses 81 sub-processors as of 06 June 2026, including Amazon Web Services, Inc., Google LLC, Google Cloud EMEA Limited, Cloudflare, Inc.. Registora re-checks Zendesk's published list every day and records each change; the change history on this page is RFC-3161 tamper-evident.

Zendesk discloses 81 sub-processors. Monitored every day by Registora. Source: Zendesk's disclosure.

§ I

The current list

List last changed 06 June 2026.

81 total

Infrastructure (2)

  • Amazon Web Services, Inc.

    Cloud Service Provider for All Services
    United States, Ireland, Germany, United Kingdom, Japan, Australia

  • Google LLC, Google Cloud EMEA Limited

    Cloud Service Provider for Zendesk QA (Klaus), AI agents - Advanced (Ultimate)
    Zendesk QA (Klaus): Germany AI agents - Advanced (Ultimate): United States, Belgium

Service Specific (21)

  • Cloudflare, Inc.

    Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.
    Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)

  • Datadog, Inc.

    Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.
    United States, Germany

  • Functional Software, Inc. (aka Sentry)

    Provides cross-platform error monitoring and reporting services.
    United States, Germany

  • Snowflake Inc.

    Provides data warehouse and analytics services and supports advanced Analytics Functionality.
    United States, Germany

  • Forge Technology, Inc. (aka Paragon)

    Provides integration infrastructure platform services
    No hosting of Service Data

  • Google LLC

    Supports translation functionality available to Agents, analytics dashboards and features, user authorization within Zendesk WFM (Tymeshift), and generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • Halon Security AB

    Supports email filtering and security services.
    Germany

  • MongoDB, Inc.

    Provides scalable database services used to host select Service Data.
    United States, Ireland, Germany, Japan, Australia AI agents - Advanced (Ultimate): United States, Belgium

  • ElevenLabs Inc.

    Provides generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • Fireworks.ai, Inc.

    Provides generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • Groq, Inc.

    Provides generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • OpenAI, L.L.C.

    Provides generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • Deepgram Inc.

    Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.
    No hosting of Service Data

  • Twilio, Inc.

    Supports telecommunication and messaging functionality, including telecommunication infrastructure.
    Voice Functionality: United States, Ireland, Australia Zendesk Sell: United States

  • SendGrid, Inc.

    Provides email campaign services used to send notification emails and dashboards to Agents and End-Users.
    United States

  • Confluent, Inc.

    Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through.
    United States

  • Microsoft Corporation

    Hosts large language models used to provide generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • Aiven Oy

    Provides search and data analytics functionality.
    United States, Belgium

  • Raintank, Inc. (aka Grafana Labs)

    Provides logging and observability functionality.
    United States, Belgium

  • APIHub, Inc. (aka Clearbit)

    Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.
    United States

  • GoodData Corporation

    Supports analytics functionality in Insights.
    United States

Innovation Services (18)

  • Amazon Web Services Australia Pty. Ltd.

    Cloud Service Provider
    United States, Canada, United Kingdom, Germany, Australia

  • Amazon Web Services, Inc.

    Cloud Service Provider
    United States

  • Cartesia AI Inc.

    Provides text to speech generation for Forethought AI Agents Solve Voice.
    No hosting of Service Data

  • Cloudflare, Inc.

    Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.
    United States

  • Daily.co

    Provides voice channel infrastructure.
    No hosting of Service Data

  • Datadog, Inc.

    Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.
    United States

  • Deepgram, Inc.

    Supports voice-related features, including generating transcripts.
    No hosting of Service Data

  • ElevenLabs Inc.

    Provides generative artificial intelligence and natural language processing services for voice-related features.
    No hosting of Service Data

  • Functional Software, Inc. (aka Sentry)

    Provides cross-platform error monitoring and reporting services.
    United States

  • Gladia, Inc.

    Provides natural language processing services for voice-related features.
    No hosting of Service Data

  • Google LLC

    Provides generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • Groq Inc.

    Provides generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • Microsoft Corporation

    Hosts large language models used to provide generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • Mistral AI

    Provides generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • MongoDB, Inc.

    Provides scalable database services used to host select Service Data.
    Contact Center - Innovation Services: United States, Canada, United Kingdom, Germany, Australia Forethought AI Agents: United States

  • OpenAI, L.L.C.

    Provides generative artificial intelligence and natural language processing services.
    No hosting of Service Data

  • Pusher Ltd.

    Supports live event handling and messaging services for system-wide notifications.
    United States

  • Twilio Inc.

    Supports telecommunication and messaging functionality, including telecommunication infrastructure.
    United States

Zendesk Group (40)

  • Zendesk, Inc.

    Zendesk group entity
    United States

  • FutureSimple Inc.

    Zendesk group entity
    United States

  • ZD Sub Holdings

    Zendesk group entity
    United States

  • Smooch Technologies US Inc.

    Zendesk group entity
    United States

  • Tymeshift, Inc.

    Zendesk group entity
    United States

  • Local Measure Inc.

    Zendesk group entity
    United States

  • HyperArc, Inc.

    Zendesk group entity
    United States

  • Unleash Technologies, Inc.

    Zendesk group entity
    United States

  • Forethought Technologies, Inc.

    Zendesk group entity
    United States

  • Zendesk International Limited

    Zendesk group entity
    Ireland

  • Zendesk ApS

    Zendesk group entity
    Denmark

  • Zendesk GmbH

    Zendesk group entity
    Germany

  • Ultimate.ai GmbH

    Zendesk group entity
    Germany

  • Zendesk Pty., Ltd

    Zendesk group entity
    Australia

  • Zendesk Australia Holding Pty. Ltd

    Zendesk group entity
    Australia

  • Online Media Holdings Ltd.

    Zendesk group entity
    Australia

  • Local Measure International Pty Ltd.

    Zendesk group entity
    Australia

  • Zendesk UK Limited

    Zendesk group entity
    United Kingdom

  • Ultimate.ai Ltd

    Zendesk group entity
    United Kingdom

  • Zendesk Incorporated

    Zendesk group entity
    Philippines

  • Zendesk Singapore Pte. Ltd.

    Zendesk group entity
    Singapore

  • Zendesk Brasil Software Corporativo LTDA

    Zendesk group entity
    Brazil

  • Kabushiki Kaisha Zendesk

    Zendesk group entity
    Japan

  • Zendesk France SAS

    Zendesk group entity
    France

  • Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)

    Zendesk group entity
    Poland

  • Smooch Technologies ULC

    Zendesk group entity
    Canada

  • Forethought Technologies Canada, Inc.

    Zendesk group entity
    Canada

  • Zendesk Technologies Private Limited

    Zendesk group entity
    India

  • Zendesk Korea LLC

    Zendesk group entity
    South Korea

  • Cleverly, Unipessoal, LDA

    Zendesk group entity
    Portugal

  • Tymeshift Portugal, Unipessoal Lda

    Zendesk group entity
    Portugal

  • Zendesk Technologies Spain S.L.

    Zendesk group entity
    Spain

  • Zendesk, S. de R.L. de C.V.

    Zendesk group entity
    Mexico

  • Zendesk Sweden AB

    Zendesk group entity
    Sweden

  • Zendesk Netherlands B.V.

    Zendesk group entity
    Netherlands

  • Zendesk Italy S.r.l.

    Zendesk group entity
    Italy

  • Tymeshift doo Novi Sad

    Zendesk group entity
    Serbia

  • Qualitista OÜ

    Zendesk group entity
    Estonia

  • Ultimate Enterprises Oy

    Zendesk group entity
    Finland

  • Unleash Labs Ltd.

    Zendesk group entity
    Israel
§ II

Change history

Tamper-evident · this capture is RFC-3161 timestamped by DigiCert on 06 June 2026. Verify ↗

  • Modified
    Amazon Web Services, Inc.
    04 June 2026
  • Modified
    Cloudflare, Inc.
    04 June 2026
  • Modified
    Datadog, Inc.
    04 June 2026
  • Modified
    Functional Software, Inc. (aka Sentry)
    04 June 2026
  • Modified
    Google LLC
    04 June 2026
  • Modified
    MongoDB, Inc.
    04 June 2026
  • Modified
    ElevenLabs Inc.
    04 June 2026
  • Modified
    OpenAI, L.L.C.
    04 June 2026
  • Modified
    Microsoft Corporation
    04 June 2026
  • Added
    Cartesia AI Inc.
    04 June 2026
  • Added
    Daily.co
    04 June 2026
  • Added
    Deepgram, Inc.
    04 June 2026
  • Added
    Gladia, Inc.
    04 June 2026
  • Added
    Groq Inc.
    04 June 2026
  • Added
    Mistral AI
    04 June 2026
  • Added
    Pusher Ltd.
    04 June 2026
  • Added
    Twilio Inc.
    04 June 2026

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